Terms and Conditions

Age Limits

Age restrictions apply, please check the age restrictions before purchase.

Voucher Validity

Vouchers are valid for a period of 12 months or less on Special Offers from the date of issue. Vouchers must be booked and redeemed within this period. Our sessions are by Appointment Only. You may book as soon as you receive the voucher by calling our booking office on 01606 882223.

Promotions

Vouchers sold during Special Offer promotions have a limited period of validity. Each voucher will be marked showing the date of expiry. Vouchers must be booked and redeemed within this period. Our sessions are by Appointment Only. You may book as soon as you receive the voucher by calling our booking office on 01606 882223.

Expired Vouchers

If you are unable to use your voucher within the validity period due to exceptional circumstances the voucher may be able to be extended for a period of an additional three months, providing that sessions are available, and on the payment of a £25 administration fee per person or £10 per person. A voucher can be extended only once.

Limited Numbers

Numbers are limited on each session, booking early for ‘desirable’ dates such as Public Holidays and summer weekends is recommended. At certain times of the year it may be necessary to book your experience up to 8 weeks in advance, particularly if you require a weekend date.

Cancellations

Cancellations and re-bookings are charged a £15 administration fee per person (not applicable to spectator vouchers).

No Shows

Participants who fail to turn up to their booked session will invalidate their voucher(s).

Transfers

Experience Vouchers are transferable between people but may not be exchanged for a refund or other goods.